Frequently asked questions
How It Works
Choose your essentials
Select your linen package and bed sizes—king, queen, full, or twin. Add lightweight blankets, beach towels, or vacation gear for an even easier stay.
Schedule your delivery
Choose your delivery and pickup dates, provide your property details, and pay securely online. Book at least one day ahead. The earliest delivery is the following day; same-day bookings are unavailable.
Relax—we’ll handle the linens
Enjoy fresh linens delivered to your door, with free local delivery. After your stay, place all linens and towels in the provided bags and leave them outside by the front door for scheduled pickup.
How long does the rental price cover?
Rental pricing covers your full stay, from your selected delivery date through your scheduled pickup date. Free local delivery and scheduled pickup are included.
What to Expect
Each bed includes freshly laundered sheets, 2 pillowcases, 2 bath towels, 2 hand towels, and 2 washcloths. Each linen order also includes 1 kitchen towel and 2 kitchen washcloths. Lightweight blankets and beach towels are available separately.
Delivery and pickup windows are 8 AM–12 PM or 12–4 PM, Eastern Time. We deliver during your selected window. Linens arrive ready for you to put on the beds; bed-making is not included. Please include any gate codes or delivery instructions when booking.
How do I prepare my linens and towels for pickup?
Please place all dirty linens and towels in the provided bags and leave them outside by the front door before your scheduled pickup. Our team cannot enter the property to collect items.
Scheduled pickup is included. A $50.00 fee applies only if the dirty linens and towels are not in the provided bags outside the door and ready for your scheduled pickup. We do not have access to enter the property.
How do I cancel my booking?
Contact Nick as soon as possible before your scheduled service. Text (815) 218-6910 with your name, confirmation number, booking email, and service date. Your confirmation number begins with BDL and appears on your booking confirmation.
The button opens your messaging app. Send the message to submit your request. If messaging is unavailable on this device, text the number from your phone.
We confirm cancellations in writing. Refund eligibility is based on when we receive your cancellation message. Please keep our confirmation for your records.
Will I receive a refund if I cancel?
Cancel at least 48 hours (2 days) before the start of your scheduled delivery window to receive a full refund. Cancellations received less than 48 hours before delivery are nonrefundable.
Eligible refunds will be issued to your original payment method through Stripe. Processing time depends on your bank or card provider.
Read the full cancellation & refund policy